Useful Links
Below are some useful links when troubleshooting problems with your website.
We use one central control panel to control your support and billing.
Submit Support Ticket.
Our technical support team are here 24/7 to assist with any problems that should occur. Before submitting a ticket please check the news page for network information and maintenance downtime.
Online Knowledgebase.
Before you call, chat or open a ticket, it may be best to check out our knowledgebase. Your question may have already been answered..
Tips and Tricks to help us respond faster.
We answer hundreds of support requests every day, To ensure we can reply to your tickets fast and efficiently please provide as much information as possible (affected website, username, details on when the problem started) This will help us reply to your tickets faster.
When requesting that we reset a password or restore a backup we use a method of futher validation. This is usually the Last 4 digits of your last Paypal transaction. If you include this in your ticket this will ensure your ticket is handled right away.